Frequently Asked Questions

Q.) -- What is an account and why do I need one to purchase?
A.) -- In the most basic sense, an account comprises your name, number, and current shipping address. Nothing more. From there one has options for tax exemption, net accounts, and other such good things. We just have the accounts to track purchases, nothing more.

Q.) -- How do I setup an account?
A.) -- Depends on the kind of the account. For a standard personal account or one for a personal business ,basically an account that does not pay under net terms and is not tax exempt (cash and credit only), all you need to do is contact sales. For tax exemption, contact sales as well, however you'll need to fill out a few forms for tax exemption status. For NET accounts, business tax exempt accounts, or to use business checks, see the "New Accounts" section below.  Or click here.

Q.) -- Why does EBC refund the current price or the invoice price, whichever of the two is lower?
A.) -- Basically when you return an item we send it to our technicians, they test it and when found good it is placed back for sale.  If bad it is sent back to our suppliers to get exchanged.  In either case we have an extra item that cannot be sold at the price originally paid.  We only refund what the product is worth at that time.  If the price is higher than what you paid we will give you what you paid back.  This is to prevent customers treating us like the stock market, and you have lost nothing. 

Q.) -- Why can't my friend come in and pay with his check on my account?
A.) -- Checks bounce, mistakes happen. If your friend comes in and bounces a check on your account, you will be responsible. Personal accounts aren't anything special, and there's no price difference between any of our customers. Have your friend set up his own account.

Q.) -- Why can't my friend come in and pay with my check on my account?
A.) -- We're not sure they are who they say they are, pure and simple. Believe it or not, this has happened before.

Q.) -- Why can't my son come in and pay with my credit card (Visa, Mastercard, Discover, American Express)?
A.) -- With the increasing fraud rate in the world we are just trying to protect you and your hard earned money.  If purchases are going to be paid with a credit (or debit) card the cardholder MUST be present.

Q.) -- Can I send my friend down to return items I purchased?
A.) -- No. Why? In the case of a return money or credit is given back to the customer.  To protect you as a customer we will only give the refund check to you.  Also if there is any loss in the return, due to a lower price, we need to let you know what's going on and any other options you may desire.

Q.) -- So just what is the 5% warranty, anyway?
A.) -- Let us take, for example, of a motherboard dying in the 8th month of it's year warranty through EBC. Let us also say that EBC has stopped carrying this particular model for whatever reason. Let us also say that it's for a customer of yours that needs a replacement NOW. (Yes, this instance occurs frequently, believe it or not.) What do you do? EBC's warranty only covers that motherboard through sending it back to the manufacturer. On the original invoice, if you were to have paid 5% of the cost of the item (if the motherboard is $100, it ends up being $5 plus tax) then you'd have a motherboard of equal or greater value within 5 days. Should an option such as this be completely impractical, (this would be determined on a case by case instance) then we can give you a refund, minus the 5%. Keep in mind that the 5% is non-refundable. Thus the reason(s) why this warranty covers you so well. There are some items that the 5% warranty is not available on;  these items include: specials, cables, cases, and software. Contact sales for more information.